Return Policy

Return Policy

If 30 days or more have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Products returned without necessary paperwork, without a return authorization number, or more than thirty (30) days after the invoice date, may be returned to the customer.

If your CD, DVD, or other merchandise is defective due to a manufacturing flaw, we will promptly exchange the product for another of the same title. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund or exchange will be processed. At our discretion, you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund or credit. 

Unopened factory sealed products can be exchanged for a store credit (credit card purchases will be credited back to the card, rather than issuing store credit) with our company for the original purchase price within thirty (30) days of the date on your purchase invoice.

Some products are non-returnable and non-refundable. 

These items include: 

Weekly Deal purchases

Deal/Mystery Box Purchases

Gift cards

Magazines 

Downloadable software products, this includes "Digital Goods and merchandise"

Health and personal care items 

Pre-Orders

To complete your return, we must issue a return authorization number. Please send an email to customercare@alpineanime.com and include the order number. Once you have received a return authorization number, please fill out and print the return authorization form and include your original packing list that was enclosed with your order with your return.

If your merchandise is not defective, but has been damaged during shipping please contact the shipping service:

For UPS Packages: You will need to call UPS at 1-800-PICK-UPS to report the incident. Although it is not necessary, it is also a good idea to call us and let us know that a problem has occurred during shipment and that UPS will be contacting us.

For US Postal Service (USPS): Please contact their Customer Care Team at 1 (800) 275-8777